2nd Line Support Engineer
Salary: £30K - £35K per annum
Software Support Analyst required to join a very successful and established Technology Company in Edinburgh on a permanent basis.
The technical support team provide advice on issues arising within company products and client networks. You will be the first point of contact responsible for answering, resolving, and documenting all incidents/requests from users. As such you must demonstrate strong communication skills within a customer facing environment.
The ideal candidate will have a technical understanding of software applications and will provide excellent customer service for all internal and external users. If you've worked in a Software Support role before, that would be great.
This role would be suited to a candidate from a customer support / bespoke software environment. If you are looking to kick start your career within a company that will invest extensive time and money to get you up to speed, then you don't want to miss out on this opportunity to develop within an expanding organisation.
Responsibilities and What You'll Bring
** Using internal call tracking system to log all incoming customer and client calls and emails
** Knowledge of Networks: (TCP, UDP, RTSP, RTP, NTP, ONVIF)
** AWS: EC2, S3, VPC, Route 53, RDS, Cloudfront
** Developing an in-depth knowledge of internal systems, company products how the client base is structured
** Resolving client and customer issues by liaising with other departments, documenting and tracking all faults
** Focus on satisfactory customer service and outcomes
This will be a great opportunity for someone who is looking to expand their skills and progress their career within a busy technical environment. This is not a "traditional" support sole and is better suited those interested in bespoke software /product support with a knowledge of AWS or Azure.
Please note that this role is based just outside the City, so your own transport would be required.
For more information please apply and call Mike Burrell at Cathcart Associates.
2nd Line Support / IT Support / 3rd Line / Second Line / Edinburgh / AWS